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SATISFACTION GUARANTEE POLICY

SerialComm has a satisfaction guaranteed policy! You may return items sold by serialcomm.com within 30 days of delivery for a full refund by the same method in which payment was received. We do not reimburse shipping expenses. We will also pay the return shipping cost if the return is a result of our error. Please note that we are unable to refund items after 30 days unless you received a damaged, defective, or incorrect item. In addition, we can only issue partial refunds for the return of any item that is not in its original condition, is damaged due to neglect or has missing parts.

MANUFACTURER'S WARRANTY POLICY

SerialComm has a manufacturer's warranty on all of our products for up to 5 years from the date of purchase. You may return defective items sold by serialcomm.com for an exchange with a new product. We do not reimburse shipping expenses. We also will not be able to refund the purchase price after 30 days unless we are out of stock of the item being returned and cannot replace it. Please note that we are unable to exchange items unless you received is defective. In addition, we will not be able to perform an exchange if the product is not in its original condition, is damaged due to neglect or has missing parts.

REFUND POLICY

We can process returns and refunds only for items directly purchased from and fulfilled by serialcomm.com. We will notify you via email of your refund once we have received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase within 7 to 14 business days of our receiving your return.

RETURN DIRECTIONS AND PROCEDURE

To return a product, please fill out the RMA Form below or email us the return details. Return the RMA form via fax at 732-749-3598 or email at  sales@serialcomm.com . We will issue you a RMA Number and email it to you. Place the RMA form in the package and also write the RMA number on the outside of the box.

Return package to following address:

SerialComm
RMA Returns - [RMA NUMBER]
1298 Evans Road
Wall Township, NJ 07719

RMA FORM DOWNLOAD

RMA FORM

We are a full service company offering the highest quality converters at a low price.

 

 

Quality Guarantee - SerialComm converters are low priced, high quality products and made to last a lifetime. They are manufactured in a ISO-9001 certified facility using surface mount technology with lead free components.  All converters are pretested prior to shipment and are fully guaranteed for 5 years.  There are no converters, Commercial or Industrial that surpass SerialComm's quality standards at any price tag. Satisfaction Guarantee - We offer a 100% 30 Day Money Back Guarantee which most companies do not offer.  If for any reason, you 're not satisfied with your purchase within 30 days, you can return it with no penalties.  We will return the full value of the order minus shipping costs. We do not reimburse express shipping fees.  We do not add restocking fees when returning a purchase within 30 days. Manufacturer's WarrantySerialComm offers a 5-year Workmanship Warranty.  We are so confident our product are built to last, within a 5 year period from the time of purchase, if a rare event of a malfunction should occur; we will replace your product for free.  Fill out our RMA form and we will issue you a RMA number for return of your product.   We do not issue refunds after 30 days of purchase. Express Shipping Guarantee - We specialize in shipping express orders on-time.  If FEDEX express shipping is selected before 6:30 PM E.S.T. and the items are in stock; we guarantee that we will get the order delivered to FEDEX on-time for the scheduled express delivery.  If we fail do to so, we will ship you the package the next day and credit you the full value of the order. (LIMITED TO $100 PER ORDER).  Please refer to our Terms for full details.
 

Free Worldwide Shipping - We offer FREE shipping with all SerialComm products with TRACKING!  Not just to the U.S., we ship our products worldwide for FREE.   Given availability of items, they are shipped the next business day with an ETA of 2-5 days for domestic and 5-15 days for International orders using USPS, FEDEX or DHL couriers.  Express Shipping is extra and shipped the same day ordered.

 

Sales & Technical Support -We offer sales and technical support by phone, live chat and email 24/7.  Our sales team  provides immediate customer support such as taking orders or assisting in expedited shipping requirements.  If you need technical help, an experienced Electrical Engineer can offer assistance.  Our technical support team can be an invaluable service which we provide for free.

 

Purchase Orders - We accept purchase orders as well as credit cards and PayPal. We understand that many companies prefer to issue purchase orders rather than using credit cards.  We accept purchase orders with NET 30 terms in most cases.    Not too many companies on the internet are willing to accept purchase orders but we do.  Purchase orders can be faxed or emailed.

 

Fully Certified - Certifying Data Communication Products is extremely important for compatibility, safety and standards compliance.  All of our products are fully certified and passed CE, FCC and RoHS compliance tests.  These certificates provide confidence that our products are the highest quality while also environmentally safe and compatible with other devices.

Free Converter Pouch Plus Two Gender Changers with every purchase of over $100!

Included gender changers are DB9 male-to-male and DB9 female-to-female changers.