best live chat

EFFECTIVE 5/1/2016

CONDITIONS OF USE

Welcome to our e-commerce store presented to you by Jeddy Ventures LLC. Serialcomm.com and its associates provide their services to you subject to the following conditions. Product purchases from this e-commerce site is subject to these terms and conditions. Please read them carefully.

WARRANTY AND RETURNS

All SerialComm products sold at this website have a thirty day money back guarantee and  a five-year manufacturer's replacement warranty.   Products that are damaged or modified are not covered.

RETURNS POLICY

SerialComm has a satisfaction guaranteed policy!  You may return items sold by serialcomm.com within 30 days of delivery for a full refund by the same method in which payment was received.  Wholesale or custom orders are non-returnable unless defective or specified otherwise.  We do not reimburse shipping expenses.  We will also pay the return shipping cost if the return is a result of our error. Please note that we are unable to exchange items unless you received a damaged, defective, or incorrect item. In addition, we can only issue partial refunds for the return of any item that is not in its original condition, is damaged or has missing parts.

REFUND POLICY

We can process returns and refunds only for items directly purchased from and fulfilled by serialcomm.com. We will notify you via email of your refund once we have received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase within 7 to 14 business days of our receiving your return.

SHIPPING POLICY

SerialComm provides same day shipping or next day shipping on all our products World Wide in most cases.  Given availability of items ordered, domestic orders with free shipping are normally shipped the next business day.  Given availability of items ordered, express orders are shipped the same business day.  Large quantities or custom orders may take longer and customer will be notified of ETA.  Optional shipping costs are not refundable once service is rendered.

EXPRESS SHIPPING GUARANTEE

SerialComm has an express shipment guarantee.  Serialcomm will issue a credit of the full value of your order including shipping costs, up to a limit of $100.00, given SerialComm fails to deliver the express package to FEDEX on time.  To qualify for this same day shipment guarantee,  the order must be placed online before 6:30 PM and be in stock as specified on the website.  Only domestic FEDEX First, Priority, Standard and 2-day shipping options are covered.   Once the package is handed to FEDEX on time it is up to FEDEX deliver the package to the customer.   We will not be held responsible for delays caused by FEDEX due to weather, error or other reason for delay.  Upon determination that the credit will be issued, SerialComm will issue a credit in the same method paid.  We will also ship the package the next business day using the same method of shipment originally selected.

COPYRIGHT POLICY

All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, software, meta-tags, website code, website template and website format is the property of Jeddy Ventures LLC and protected by United States and international copyright laws.  The compilation of all content on this site is the exclusive property of Jeddy Ventures LLC with copyright authorship for this collection by Jeddy Ventures LLC, and protected by U.S. and international copyright laws.  Any unauthorized usage of protected material will be prosecuted to the fullest extent of the law.

PRODUCT DESCRIPTIONS

Jeddy Ventures LLC and its associates attempt to be as accurate as possible. However, Jeddy Ventures does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by Jeddy Ventures LLC itself is not as described, your sole remedy is to return purchased item in unused condition.

The manufacturer IC datasheets provided on this site are only to be used for informational and educational purposes only and are property of the manufacturers who created them.  These manufacturer IC datasheets were downloaded from manufacturer authorized sites in its entirety, have not been altered and may not represent the latest version of the datasheet.

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

THIS SITE IS PROVIDED BY JEDDY VENTURES LLC ON AN ":AS IS": AND ":AS AVAILABLE": BASIS. JEDDY VENTURES LLC MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK.

TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, JEDDY VENTURES LLC DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. JEDDY VENTURES LLC DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM JEDDY VENTURES LLC ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. JEDDY VENTURES LLC WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.

JEDDY VENTURES’ AGGREGATE LIABILITY HEREUNDER, WHERE BY CONTRACT, TORT OR OTHERWISE SHALL NOT EXCEED THE REPAIR OR REPLACEMENT OF EQUIPMENT WHICH IS FOUND BY JEDDY VENTURES TO BE DEFECTIVE EQUIPMENT AND IS WITHIN THE LIMITS OF THE WARRANTY, REGARDLESS OF ANY CLAIMS MADE.

FOR THE AVOIDANCE OF ANY DOUBT, JEDDY VENTURES LLC AND ITS AFFILIATES SHALL NOT BE LIABLE FOR ANY DAMAGES, PUNITIVE OR OTHERWISE, PERSONAL INJURY, DEATH, ECONOMIC LOSS, INTERRUPTION OF SERVICES, LOSS OF BUSINESS OR ANTICIPATORY PROFITS OR ANY LOSS CAUSED OR ALLEGED TO BE CAUSED DIRECTLY OR INDIRECTLY BY ANY JEDDY VENTURES' PRODUCTS.  IT IS THE RESPONSIBILITY OF THE PURCHASER TO DETERMINE THE SUITABILITY AND COMPATIBILITY OF EACH JEDDY VENTURE'S PRODUCT FOR INTENDED USE.

CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.

DISPUTES

We participate in the Better Business Bureau's BBBOnLine Program.  This means that we have committed to cooperating with BBB efforts to resolve disputes that may arise under this contract through BBB arbitration.  Upon your request, we will agree to participate in a BBB dispute resolution process to resolve these disputes.  There are limits as to the kinds of claims that the BBB will handle -- please call the BBB for more information.

If disputes do not qualify for BBB arbitration, you agree that the laws of the state of New Jersey, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and Jeddy Ventures LLC or its associates.

QUESTIONS:

Questions regarding our Conditions of Usage, Privacy Policy, or other policy related material can be directed to our support staff by emailing us at: sales@serialcomm.com

We are a full service company offering the highest quality converters at a low price.

 

 

Quality Guarantee - SerialComm converters are low priced, high quality products and made to last a lifetime. They are manufactured in a ISO-9001 certified facility using surface mount technology with lead free components.  All converters are pretested prior to shipment and are fully guaranteed for 5 years.  There are no converters, Commercial or Industrial that surpass SerialComm's quality standards at any price tag. Satisfaction Guarantee - We offer a 100% 30 Day Money Back Guarantee which most companies do not offer.  If for any reason, you 're not satisfied with your purchase within 30 days, you can return it with no penalties.  We will return the full value of the order minus shipping costs. We do not reimburse express shipping fees.  We do not add restocking fees when returning a purchase within 30 days. Manufacturer's Warranty – SerialComm offers a 5-year Workmanship Warranty.  We are so confident our product are built to last, within a 5 year period from the time of purchase, if a rare event of a malfunction should occur; we will replace your product for free.  Fill out our RMA form and we will issue you a RMA number for return of your product.   We do not issue refunds after 30 days of purchase. Express Shipping Guarantee - We specialize in shipping express orders on-time.  If FEDEX express shipping is selected before 6:30 PM E.S.T. and the items are in stock; we guarantee that we will get the order delivered to FEDEX on-time for the scheduled express delivery.  If we fail do to so, we will ship you the package the next day and credit you the full value of the order. (LIMITED TO $100 PER ORDER).  Please refer to our Terms for full details.
 

Free Worldwide Shipping - We offer FREE shipping with all SerialComm products with TRACKING!  Not just to the U.S., we ship our products worldwide for FREE.   Given availability of items, they are shipped the next business day with an ETA of 2-5 days for domestic and 5-15 days for International orders using USPS, FEDEX or DHL couriers.  Express Shipping is extra and shipped the same day ordered.

  

Sales & Technical Support -We offer sales and technical support by phone, live chat and email 24/7.  Our sales team  provides immediate customer support such as taking orders or assisting in expedited shipping requirements.  If you need technical help, an experienced Electrical Engineer can offer assistance.  Our technical support team can be an invaluable service which we provide for free.

  

Purchase Orders - We accept purchase orders as well as credit cards and PayPal. We understand that many companies prefer to issue purchase orders rather than using credit cards.  We accept purchase orders with NET 30 terms in most cases.    Not too many companies on the internet are willing to accept purchase orders but we do.  Purchase orders can be faxed or emailed.

  

Fully Certified - Certifying Data Communication Products is extremely important for compatibility, safety and standards compliance.  All of our products are fully certified and passed CE, FCC and RoHS compliance tests.  These certificates provide confidence that our products are the highest quality while also environmentally safe and compatible with other devices.

Free Converter Pouch Plus Two Gender Changers with every purchase of over $100!

Included gender changers are DB9 male-to-male and DB9 female-to-female changers.