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Knowledge Base

 

ISOLATION & SURGE SUPPRESSION QUESTIONS

1WHAT IS ELECTRO STATIC PROTECTION CIRCUITRY? IS IT THE SAME AS OPTICAL ISOLATION?

Answer:  Electrostatic protection circuitry refers to circuitry in a device which guards against device failure from sudden, short, high-voltage discharges commonly encountered on ungrounded objects – the human body, for example. Any charge buildup can create a spark, known as Electrostatic Discharge (ESD), with enough energy to destroy unprotected electronics. Electrostatic protection circuitry provides the device with tolerance to most commonly encountered ESD events experienced during device handling and use. Our electrostatic protection circuitry tolerates up to 1500 volts of ESD. Static Protection is not the same as Surge Suppression or Optical Isolation. Surge Suppression refers to circuitry designed to protect a device from slower, lower voltage changes than those experienced from ESD, and commonly experienced during line power surges and droops. Optical Isolation refers to components added to a circuit using integrated circuit optical isolators which (a) protect against high energy voltage spikes induced in electronics and wiring from strong electromagnetic induction sources (like lightning strikes), and (b) electrically isolate circuitry in a device from other interconnected devices. One use for optical isolators is to prevent current on ground lines from ‘floating’ the ground (a.k.a., ‘ground loops’), which raise (or lower) the local ground voltage reference on a device, typically on a cable GND pin.

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Quality Guarantee - SerialComm converters are low priced, high quality products and made to last a lifetime. They are manufactured in a ISO-9001 certified facility using surface mount technology with lead free components.  All converters are pretested prior to shipment and are fully guaranteed for 5 years.  There are no converters, Commercial or Industrial that surpass SerialComm's quality standards at any price tag. Satisfaction Guarantee - We offer a 100% 30 Day Money Back Guarantee which most companies do not offer.  If for any reason, you 're not satisfied with your purchase within 30 days, you can return it with no penalties.  We will return the full value of the order minus shipping costs. We do not reimburse express shipping fees.  We do not add restocking fees when returning a purchase within 30 days. Manufacturer's WarrantySerialComm offers a 5-year Workmanship Warranty.  We are so confident our product are built to last, within a 5 year period from the time of purchase, if a rare event of a malfunction should occur; we will replace your product for free.  Fill out our RMA form and we will issue you a RMA number for return of your product.   We do not issue refunds after 30 days of purchase. Express Shipping Guarantee - We specialize in shipping express orders on-time.  If FEDEX express shipping is selected before 6:30 PM E.S.T. and the items are in stock; we guarantee that we will get the order delivered to FEDEX on-time for the scheduled express delivery.  If we fail do to so, we will ship you the package the next day and credit you the full value of the order. (LIMITED TO $100 PER ORDER).  Please refer to our Terms for full details.
 

Free Worldwide Shipping - We offer FREE shipping with all SerialComm products with TRACKING!  Not just to the U.S., we ship our products worldwide for FREE.   Given availability of items, they are shipped the next business day with an ETA of 2-5 days for domestic and 5-15 days for International orders using USPS, FEDEX or DHL couriers.  Express Shipping is extra and shipped the same day ordered.

 

Sales & Technical Support -We offer sales and technical support by phone, live chat and email 24/7.  Our sales team  provides immediate customer support such as taking orders or assisting in expedited shipping requirements.  If you need technical help, an experienced Electrical Engineer can offer assistance.  Our technical support team can be an invaluable service which we provide for free.

 

Purchase Orders - We accept purchase orders as well as credit cards and PayPal. We understand that many companies prefer to issue purchase orders rather than using credit cards.  We accept purchase orders with NET 30 terms in most cases.    Not too many companies on the internet are willing to accept purchase orders but we do.  Purchase orders can be faxed or emailed.

 

Fully Certified - Certifying Data Communication Products is extremely important for compatibility, safety and standards compliance.  All of our products are fully certified and passed CE, FCC and RoHS compliance tests.  These certificates provide confidence that our products are the highest quality while also environmentally safe and compatible with other devices.

Free Converter Pouch Plus Two Gender Changers with every purchase of over $100!

Included gender changers are DB9 male-to-male and DB9 female-to-female changers.