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Effective 05/1/2016

OUR COMMITMENT TO PRIVACY

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.

INFORMATION WE COLLECT:

This notice applies to all information collected or submitted on the Jeddy Ventures LLC website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:

Name
Address
Email address
Phone number
Credit/Debit Card Information
(etc.)

On some pages, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient's address. In this circumstance, the types of personal information collected are:

Name
Address
Phone Number
(etc.)

THE WAY WE USE INFORMATION:

We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.

We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order. 

We use return email addresses and phone numbers provided only to the extent of completing the transaction. Such addresses and numbers are not used for any other purpose and are not shared with outside parties.  

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the transaction.

OUR COMMITMENT TO DATA SECURITY

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

OUR COMMITMENT TO CHILDREN'S PRIVACY:

Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.

QUESTIONS:

Questions regarding our Conditions of Usage, Privacy Policy, or other policy related material can be directed to our support staff by emailing us at: sales@serialcomm.com

We are a full service company offering the highest quality converters at a low price.

 

 

Quality Guarantee - SerialComm converters are low priced, high quality products and made to last a lifetime. They are manufactured in a ISO-9001 certified facility using surface mount technology with lead free components.  All converters are pretested prior to shipment and are fully guaranteed for 5 years.  There are no converters, Commercial or Industrial that surpass SerialComm's quality standards at any price tag. Satisfaction Guarantee - We offer a 100% 30 Day Money Back Guarantee which most companies do not offer.  If for any reason, you 're not satisfied with your purchase within 30 days, you can return it with no penalties.  We will return the full value of the order minus shipping costs. We do not reimburse express shipping fees.  We do not add restocking fees when returning a purchase within 30 days. Manufacturer's WarrantySerialComm offers a 5-year Workmanship Warranty.  We are so confident our product are built to last, within a 5 year period from the time of purchase, if a rare event of a malfunction should occur; we will replace your product for free.  Fill out our RMA form and we will issue you a RMA number for return of your product.   We do not issue refunds after 30 days of purchase. Express Shipping Guarantee - We specialize in shipping express orders on-time.  If FEDEX express shipping is selected before 6:30 PM E.S.T. and the items are in stock; we guarantee that we will get the order delivered to FEDEX on-time for the scheduled express delivery.  If we fail do to so, we will ship you the package the next day and credit you the full value of the order. (LIMITED TO $100 PER ORDER).  Please refer to our Terms for full details.
 

Free Worldwide Shipping - We offer FREE shipping with all SerialComm products with TRACKING!  Not just to the U.S., we ship our products worldwide for FREE.   Given availability of items, they are shipped the next business day with an ETA of 2-5 days for domestic and 5-15 days for International orders using USPS, FEDEX or DHL couriers.  Express Shipping is extra and shipped the same day ordered.

 

Sales & Technical Support -We offer sales and technical support by phone, live chat and email 24/7.  Our sales team  provides immediate customer support such as taking orders or assisting in expedited shipping requirements.  If you need technical help, an experienced Electrical Engineer can offer assistance.  Our technical support team can be an invaluable service which we provide for free.

 

Purchase Orders - We accept purchase orders as well as credit cards and PayPal. We understand that many companies prefer to issue purchase orders rather than using credit cards.  We accept purchase orders with NET 30 terms in most cases.    Not too many companies on the internet are willing to accept purchase orders but we do.  Purchase orders can be faxed or emailed.

 

Fully Certified - Certifying Data Communication Products is extremely important for compatibility, safety and standards compliance.  All of our products are fully certified and passed CE, FCC and RoHS compliance tests.  These certificates provide confidence that our products are the highest quality while also environmentally safe and compatible with other devices.

Free Converter Pouch Plus Two Gender Changers with every purchase of over $100!

Included gender changers are DB9 male-to-male and DB9 female-to-female changers.